Otway Wine Co-operative Shipping and Return Policy

Thank you for purchasing our wine through the Otway Wine Co-operative website.

The Otway Wine Co-operative supports the responsible service of alcohol.

All purchasers must certify that they are over the age of eighteen years.

Shipping

We offer free next day delivery on all orders of 6 bottles or above shipped to Geelong, the Bellarine Peninsula, Surf Coast Shire, Ballarat, and Colac – provided the order is received prior to 2pm. 

Deliveries to all other parts of Australia including some outer Melbourne Suburbs, will incur a shipping fee that is calculated and paid at checkout.  These are subject to delivery timelines associated with the distances entailed. Most of Victoria will be on a 2-3 day service. For all other areas we will attempt to ensure that all wine is delivered within seven working days of receipt of your order – in most cases it will be much sooner. If you wish to get an accurate estimate please contact us at orders@otwaywinecooperative.com.au.

You will receive a tracking notification via email upon dispatch of your order. All deliveries will be contactless. Please state any special delivery instructions when ordering. Timed deliveries are available on request, but will incur additional charges

Deliveries outside of Australia 

We currently do not ship to countries outside of Australia. If you are located outside of Australia and have a query on shipping our wines, please direct enquiries to orders@otwaywinecooperative.com.au

Refunds and Returns

If the wine is damaged in any way during transit it will be replaced at no charge to the purchaser.

If at any stage you are unhappy with any wines purchased from the Otway Wine Co- operative, we will happily refund un-opened bottles returned to us within six months of purchase.

If you suspect any wine purchased through the Otway Wine Co-operative is faulty, then please retain the bottle in question, and contact our customer support as soon as possible on at orders@otwaywinecooperative.com.au. We may request that the bottle be sent back to us for assessment at our discretion, in order to process a refund, or otherwise resolve the situation.

At all times we will do our best to maintain the best possible customer service.  Please feel free to contact us via email info@otwaywinecooperative.com.au at any time.

Under the Liquor Control Reform Act 1998 it is against the law to supply alcohol to a person who is under the age of 18 years, and/or for a person under the age of 18 years to purchase or receive liquor.